Privacy Policy mycuci8 — Your Personal Data Protection

Mycuci8 ("we", "Platform") respects the privacy of all members and visitors to our website at mycuci8.app. This Privacy Policy explains in detail how we handle your personal information — from how it is collected to how it is protected and used.

This policy applies to all users of the MyCuci8 platform, including registered members, website visitors, and anyone who interacts with our services via the website or mobile app.

We encourage you to read this policy carefully. If anything is unclear, do not hesitate to reach out to our support team.

Mycuci8 collects two main types of data — information you provide directly, and information collected automatically as you use the platform.

Information You Provide Directly:

• Full name, national identity card number (MyKad), and date of birth for identity verification (KYC).
• Email address and mobile phone number for account communications.
• Bank account details or digital wallet information for processing financial transactions.
• The username and password you create during registration.
• Any information you share when dealing with our support team.

Automatically Collected Information:

• IP address and device type used to access the platform.
• Your web browser type and device operating system.
• Game session data including login times, games played, and transaction history.
• Cookie data and website usage analytics for improving the user experience.

Mycuci8 uses collected information solely for legitimate and necessary purposes. We do not use your data for any other purpose without your knowledge and consent.

• Account Management: Creating and maintaining member accounts, including identity verification and password recovery.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions accurately and securely.
• Service Delivery: Enables access to all games and features on the mycuci8 platform.
• Platform Communications: Sending important notifications related to your account, transactions, promotions, and platform updates.
• Security & Fraud Prevention: Detecting and preventing suspicious activity, fraud, and money laundering.
• Legal Compliance: Fulfilling applicable legal and regulatory requirements when necessary.
• Platform Enhancements: Analysing usage patterns to improve the overall user experience and platform performance.

Mycuci8 does not sell, rent, or disclose your personal information to any third party for marketing or commercial purposes. However, there are limited situations where data sharing is necessary for platform operations:

• Payment Service Provider: Payment gateway providers such as FPX, DuitNow, and digital wallet providers that process your financial transactions. They receive only the minimum data required to complete each transaction.
• Game Provider: Third-party game development companies that provide game content on our platform. Shared data is limited to game session IDs only.
• Authority: Regulatory bodies or law enforcement authorities when required by Malaysian law or a valid court order.
• Technical Service Provider: Companies providing technical infrastructure such as cloud services and cybersecurity, subject to strict confidentiality agreements.

All third parties we work with are required to adhere to data protection standards equal to or stricter than our own policy.

Mycuci8 retains your personal data for as long as your account is active and for the period required after account closure to meet legal and operational obligations.

• Active Account Data: Retained for as long as your account is active on the platform.
• Transaction History: Retained for 7 years after each transaction, in line with standard financial record requirements.
• KYC Data: Retained for 5 years after account closure for legal compliance purposes.
• Security Logs: Retained for 2 years to enable investigation if required.
• Communication Data: Correspondence records with customer support are retained for 3 years.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered.

Mycuci8 invests seriously in data security infrastructure. The following are the key protection measures we have implemented:

• 256-bit SSL Encryption for all data communications between servers and member devices.
• Data encryption at rest (data-at-rest encryption) for all sensitive information stored in our database.
• Two-factor authentication (2FA) available to all member accounts as an added layer of protection.
• 24/7 security monitoring by automated intrusion detection systems and our internal security team.
• Penetration testing conducted periodically by independent security experts to identify and remediate system vulnerabilities.
• Role-based access control ensuring only authorised staff can access sensitive member data.

As a mycuci8 member, you have certain rights regarding your personal data. We respect these rights and provide easy ways for you to exercise them:

To exercise any of the above rights, please contact the mycuci8 support team via live chat or email. We will process your request within 30 calendar days.

Mycuci8 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous data on how you use the platform to help us improve our services. You may opt out of these cookies.
• Functional Cookies: Saving your preferences such as language and display settings so you do not need to reconfigure them each time you log in.
• Analytics Cookies: Used by our internal analytics tools to understand traffic patterns and aggregate user behaviour.

You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect platform functionality. For more details on the specific cookies we use, please contact our team.

The mycuci8 platform may contain links or references to third-party websites or services in certain contexts. It is important that you know:

• Mycuci8 has no control over the privacy policies or data handling practices of third-party websites.
• We are not responsible for the content, privacy policies, or practices of any third-party websites.
• Visiting external websites is at your own risk and discretion.

Mycuci8 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Our notification process is as follows:

• Material changes will be communicated via in-platform notifications and email to all registered members.
• The latest version of the Privacy Policy will always be available on this page with a clear last-updated date.
• Members are given a minimum period of 14 days to review changes before they take effect.
• Continued use of the platform after the effective date constitutes acceptance of the updated policy.

We encourage you to check this page periodically to stay informed about how we protect your privacy.

If you have any questions, concerns, or complaints regarding how mycuci8 handles your personal data, please reach out to us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week within the mycuci8 app.
• Privacy Email: [email protected]

Our team will respond to all privacy-related enquiries within 48 working hours. For requests that require more in-depth investigation, we will inform you of the expected resolution timeframe.